Tuesday, March 22, 2011

Do We Own a Lemon?

We purchased a classic icat in 2005, and since the beginning have had repair problems: y-rotors, mother boards, completely new computer, and finally the complete upgrade last fall. Now the beam limiter is not working (and we had a repair on that 2 years ago). To complicate matters, parts are not in stock; when we did get the parts, most of them did not work and ISI had to send more replacements. We are now waiting again for parts that are not in stock, and our downtime is seriously affecting our business. So, is eveyone with the classic icat experiencing similar problems, or do we have a lemon? (Don't get me wrong, I do like the icat--just wondering what everyone else's experiences have been!)


Blogger Matt Kroona said...

I've had my i-cat classic since October, 2004 and have had virtually no problems with it.

11:39 AM  
Blogger Tim said...

Similar to Matt's situation, I have had my classic I-Cat since the summer of 2007 and have not had any problems with it. There was only a time when, for whatever reason, the machine got totally out of alignment, but they came in shortly after and realigned and recalibrated the machine.

8:09 AM  

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