Tuesday, April 22, 2008

Anyone have this problem?

My Windows 2000 computer died last month so I updated my computer to a new XP model. I accidentally did a high resolution scan yesterday and rather than stop in the middle and admit my mistake, I just went ahead with it. However, after reconstruction, it wouldn't open - not enough memory. I called ISI to see what they could do for me and was told that it's a common problem and there's nothing that can be done about it. The next upgrade will fix the problem. In the mean time, I can view the scans in Vision if I want. That seems odd to me. Has anyone else had this problem?


Blogger Amnon said...

Do you have a workstation?

4:51 AM  
Blogger Matt Kroona said...

No. I'm working off the acquisition computer.

8:38 AM  
Blogger Eric Iwamoto said...

Call Samantha at tech support. We experienced that same exact issue when we upgraded to the XP computer and Sam was able to resolve it successfully. We are also running Xoran version 3.1.62

11:21 AM  
Blogger Arun said...

Sorry for chiming in late. The information provided to you by tech support is only partially correct. Any high res scan should open the first time, but as memory gets progressively fragmented on successive loads, eventually it would come up with "not enough memory" error, which would be remedied by closing and re-starting XoranCAT, starting the above cycle all over again.

The problem you are experiencing (high res data won't load at all) is related to a certain Internet Explorer security upgrade. I will post instructions on how to roll it back in the next post, as soon as I uncover it.

Finally, an update on the newest version of XoranCAT. The release is done, and a couple of pilot upgrades have been successfully completed. We are planning on giving the green signal for mass upgrades in another week or so.


1:31 PM  
Blogger Matt Kroona said...

Your tech support guy did remove a couple of IE updates but it didn't seem to help. I suppose there's no point messing with it if the new version of XoranCAT will be out soon. Looking forward to it.

1:49 PM  
Blogger Arun said...

I forgot to mention that Samantha is currently on maternity leave. She had her second baby on Feb. 28.

The following info was provided by Steve McEvoy of MME ealrier when he discovered the problem, I am quoting his exact words:

Microsoft has published a new critical update "Cumulative Security Update for Internet Explorer 7 for Windows XP (KB931768)". This update was automatically downloaded and installed by each system since we have Automatic Updates enabled for Windows XP. It was released May 8th, and learn more at http://support.microsoft.com/kb/931768

Removing this update immediately fixes the problem, and the iCAT program will work normally again after its removal.

To remove the update you need to:

Click on Start then Control Panel, then open Add Remove Programs.

Once Add Remove Programs opens, check the check box near the top for "Show Updates"

Scroll down the list of programs until you find "Security Update for Windows Internet Explorer 7 (KB931768)".

Notice the "Installed On" date is 5/10/2007. Be REALLY sure that you are installing the exact right one, there are two others with the exact same name, just the KB number is different.

Click on Remove to start the uninstall process

You will be prompted to confirm the uninstall by clicking "Next".

Finally it may warn you that if you uninstall the patch is may adversely affect some other updates installed, click "Yes" to continue.

When it prompts to reboot, let it. When you reboot, everything should work fine again.

To configure the system to not Re-install the update, you can do one of two things:

1 - Turn off Automatic Updates. Personally, I wouldn't want to do this for reliability reasons, but it is a blanket solution.

2 - Tell Windows Updates to "Hide" this update from the computer and it will not download or install it again in the future. To do this, run Windows Updates, choose custom, review the list of critical updates, uncheck the proper update, and the click on "Don't show this update again". Now it won't download it a second time.

Systems that are not using IE7 and are still on IE6 will not have the problem.


1:50 PM  
Blogger Matt Kroona said...

The only problem is that my version of IE7 is dated 3/08 so there is no update to remove. I guess that's why it didn't work for the support tech. I guess I'll wait for the Xoran update.

3:30 PM  
Blogger Arun said...

In that case, we will have to expedite your upgrade. We will contact you shortly to coordinate a schedule.


3:37 PM  

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